Frequently Asked Questions
Everything you need to know about your HYPHEN skincare journey.
How can I track the status of my order?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'My Orders' section on our website.
Are HYPHEN products suitable for sensitive skin?
Yes, our products are formulated to be gentle yet effective. We prioritize clean ingredients and conduct rigorous dermatological testing to ensure they are safe for all skin types, including sensitive skin.
What is your return and exchange policy?
We offer a 7-day return policy for products that are damaged during transit or if the wrong item was delivered. Please ensure the product remains unopened and in its original packaging to qualify.
Does HYPHEN test its products on animals?
Absolutely not. HYPHEN is a 100% cruelty-free brand. We do not test our finished products or ingredients on animals at any stage of the formulation process.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across the country.
How long does shipping usually take?
Standard shipping typically takes 3 to 5 business days for metropolitan areas and 5 to 7 business days for the rest of the country, depending on your location.