Returns & Exchanges

At HYPHEN, we want you to love your skin. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Request

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Pack Your Items

  Securely place the products in their original packaging, ensuring all components are included to avoid processing delays.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.

• 4.
  Receive Refund

  Once our warehouse inspects the return, your refund will be processed back to your original payment method within 5-7 business days.